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      Socios y nuestro trabajo conjunto

      Advancing our Healthy 2030 roadmap and achieving our goals requires the input and collaboration of a diverse set of external and internal stakeholders. Mantenemos una comunicación regular y abierta con una amplia variedad de partes interesadas que comparten nuestros compromisos de apoyar la salud de todos a quienes prestamos servicio. Los comentarios proporcionados por nuestros grupos de interés son fundamentales para avanzar en nuestra estrategia y las iniciativas que impulsamos para alcanzar nuestros objetivos. Establecemos un diálogo bidireccional con defensores, formuladores de políticas, accionistas, clientes, colegas, socios y pacientes.

      Más información sobre nuestras stakeholder groups and engagement types in the 2024 Impact Report Appendix.  

      Detalles del compromiso

      The feedback we receive from our colleagues, customers, clients, members and patients helps us determine both how we’re doing, and how we can deliver on our purpose to meet their needs.

      We regularly measure the satisfaction of our clients and collect feedback from our members and customers across our business. Conozca más. 

      Our expansive reach and personalized approach to care drives positive consumer health outcomes.  

      We value collaboration with our suppliers and work with them on shared priorities.

      A través de nuestra membresía al programa de cadena de suministros de CDP, recopilamos datos de emisiones de proveedores y trabajamos con proveedores clave para lograr el mayor impacto.

      Where we are directly linked to human rights impacts through our business relationships, we seek ways to positively influence the human rights actions of our business partners, including our suppliers. Exigimos a nuestros proveedores y sus fábricas que proporcionen condiciones laborales justas y seguras para todas los trabajadores y que traten a los empleados con dignidad y respeto.

      Collaboration with stakeholders helps us advance our impact strategy and we leverage the guidance of industry-leading subject matter experts to support our commitments to Healthy 2030.

      We build the philanthropic investments of our Comunidad saludable work hand-in-hand with nonprofit organizations versed in local community needs.

      The insights of subject matter experts helps drive our Healthy Planet work, including World Wildlife Fund (WWF), Closed Loops Partners, and the Sustainable Packaging Coalition, among others. 

      We regularly engage in conversations with investors and shareholders about our programs and welcome their feedback on our initiatives.

      In 2024, we conducted an investor perception study with S&P Global to understand how investors utilize our Impact Report and related assets to inform our 2024 approach.

      We regularly engage in conversations with colleagues about our programs and welcome their feedback on our initiatives. More than 29,000 colleagues participate in one of our 17 Colleague Resource Group which provide feedback on key business initiatives. 

      We regularly engage in conversations with clients and customers across our business about our programs and welcome their feedback on our initiatives.

      Stakeholder groups and engagement types


      Stakeholder group

      Engagement channels

      Patients and consumers

      • In-person interactions
      • Telehealth appointments
      • Virtual consultations
      • Focus groups
      • Customer relations inquiries
      • Encuestas
      • Redes sociales
      • Websites
      • Mail/email

      Colleagues

      • Meetings and interviews with leaders and business owners
      • Engagement surveys
      • Training and professional development opportunities
        CVS Health intranet
      • Colleague Resource Groups (CRGs) virtual and in-person meetings
      • Town Hall meetings
      • On-going memos from leadership with enterprise updates
      • Company website

      Investors & stockholders

      • Annual stockholders meeting
      • Quarterly earnings calls
      • Virtual meetings
      • Email correspondence
      • Responses to ratings and rankings
      • Conferences
      • Surveys and data requests
      • Sitio web

      Proveedores

      • Meetings
      • Email/mail communications
      • Industry/collaborative associations
      • Conferences and events
      • Factory audits
      • Política de Derechos Humanos
      • Código de Conducta
      • Training and workshops
      • Surveys and audits

      Government and regulators

      • Briefings and meetings
      • Phone briefings
      • Email correspondence
      • White papers and other briefing materials
      • Trade organizations
      • Participation in coalitions
      • Roundtable discussions
      • Public events
      • Sponsorship of events
      • Speaking engagements
      • Media engagements

      Nonprofit organizations and NGOs

      • Roundtables
      • Strategic relationships
      • Participation on boards and advisory councils
      • Attending annual meetings
      • Virtual engagement meetings
      • Webinars
      • Encuestas
      • Thought leadership

      Industry groups and forums

      • Conferences
      • Virtual meetings
      • Strategic relationships
      • Pilot/initiative collaboration
      • Encuestas

      Local communities

      • Community engagement programs
      • Voluntariado
      • Board memberships
      • Event sponsorship
      • Grantmaking
      • Supplier engagement and economic development
      • Workforce development and job training programs
      • Community development and investment programs

      Clients

      • Meetings
      • Phone and email correspondence
      • Encuestas
      • Disclosure requests
      • Meetings and conferences

      Media

      • Direct outreach
      • Sitio web
      • Redes sociales
      • Responses to inquiries
      • Interviews, roundtables and/or panels
      • Conferences